Shipping policy
At Velskyn, we are committed to delivering your order quickly, safely, and transparently. This Shipping Policy outlines how and when your items will arrive, applicable shipping costs, and other important details related to delivery.
1. Order Processing
Processing Time: Orders are typically processed within 1–2 business days after payment is confirmed.
Business Days: Monday–Friday, excluding holidays.
Processing Delays: During peak seasons or product launches, processing times may be slightly extended.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery Times
Standard Shipping
Domestic (UK): 2–4 business days
International: 7–21 business days
Expedited Shipping (where available)
Domestic (UK): 1–3 business days
International: 3–7 business days
Shipping Costs
United Kingdom (UK): £3.99
Free shipping for orders over £25.
United States, Canada, and Australia: £7.99
Free shipping for orders over £25.
Delivery timelines are estimates and may vary due to customs delays, carrier issues, or unforeseen circumstances.
3. Order Tracking
Once your order ships, you will receive an email containing your tracking number and carrier information. Please allow up to 24 hours for tracking updates to appear.
4. Shipping Destinations
Velskyn currently ships to:
Domestic (UK)
International destinations (varies by region)
If your country is not available at checkout, we may not currently ship there.
5. Customs, Duties & Taxes (International Orders)
International shipments may be subject to import taxes, duties, and fees imposed by the destination country.
These fees are not included in Velskyn’s product pricing or shipping costs.
Customers are responsible for any additional charges upon arrival.
Customs processing may extend delivery times.
6. Shipping Issues
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at customerservice@velskyn.com. We will assist in filing a claim and resolving the issue.
Incorrect Address
If an incorrect address is provided, Velskyn is not responsible for failed delivery. Please double-check your address at checkout. If you need to update it, contact us as soon as possible.
Damaged Items
If your item arrives damaged, notify us within 7 days of delivery with photos of the packaging and product. We will work with you on a replacement or refund.
7. Order Changes & Cancellations
We may be able to modify or cancel your order if it has not yet shipped. Contact us immediately at customerservice@velskyn.com with your order number.
8. Contact Us
For any questions regarding shipping, please reach out to:
Velskyn Customer Support:
customerservice@velskyn.com