We like to save paper where we can, so currently, we do not provide a physical invoice inside your parcel. There will be a barcoded sticker inside your parcel which our warehouse uses to acknowledge your return details.
If you wish for an exchange, please fill out a returns form with the requested items and include it in the parcel.
If you require a refund, there is no need to include a returns form, only the barcoded sticker which is included in your parcel.
- Item must be returned within 30 days from the day you’ve received your order, transit times are not included within this time
- Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request
- Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) – if the returns item fails this test, they will be returned back to you
- We cannot accept underwear or socks for hygiene reasons – no exceptions
- Items covered in animal/human hair will not be accepted
- If you’ve asked for an item which is more expensive than your return, the item will be refunded and you’ll need to place a new order online
- All items are thoroughly inspected before any action is taken
- Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet
- Any items bought in conjunction with a offer (e.g. 2 t-shirts for £XX) can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned
- All exchanges are sent out on a standard service
- Shipping costs are non-refundable
- The returned parcel is the customers responsibility up until Gymshark has acknowledged that the package has been received into our warehouse
- Our returns address is:
Any returns received without a returns form included in the package will be refunded for the full amount.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.